Mailboxes are backed by Mailcow. Each user can have one mailbox tied to their email address.

Mailbox management is only available if your MSP has enabled Mailcow for your realm.

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Enabling a mailbox

Enabling a mailbox for a user creates the mailbox in Mailcow using the user’s email address as the mailbox address. The user can then configure their email client using standard IMAP/SMTP settings.

Mailbox limits (total allowed per realm) are set by your MSP. The portal will prevent enabling mailboxes beyond the configured limit.

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Disabling a mailbox

Disabling a mailbox deactivates it in Mailcow. Existing emails are retained — they are not deleted. The user cannot send or receive email while the mailbox is disabled.

Re-enabling the mailbox restores full access to existing email.

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What happens on user deletion

When a user is deleted, their mailbox is permanently deleted from Mailcow including all stored email. This cannot be undone.